Apple’s consumer satisfaction rating rose last year, blowing past its rivals with a score of 86, up from 84 in 2009. This year marks the seventh straight year in which Apple led the PC category. Steve Jobs must be doing something right!“The biggest asset Apple has had for a long time is its commitment to innovation,” said David VanAmburg, managing director of ACSI, an Ann Arbor-based research group. “Others are improving, but the whole world watches Apple when it comes up with its new products each year.”Amplify’d from money.cnn.com
By David Goldman, staff writerFirst Published: September 21, 2010: 3:49 AM ET
NEW YORK (CNNMoney.com) — Americans’ satisfaction with their personal computers has been on the rise for the past decade, but consumers still overwhelmingly prefer Apple’s Macs to Windows PCs.
An American Customer Satisfaction Index report released Tuesday shows all PCs steadily improved in 2010, with consumer satisfaction rising an average of 4% over the past year. Consumers are the happiest that they’ve ever been with their computers, the 16-year old survey found, with PCs scoring a rating of 78 out of 100. That’s up from 75 a year earlier.
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