Social Media for Nonprofits: 7 Tips for Success

The use of Social media is a great way for nonprofits to expand their mission. The Global Web Index 2015 report shows the average person has five social media accounts and spends around 1 hour and 40 minutes browsing these networks every day. What does that mean for nonprofits? It means that social media can become a powerful tool. It provides a way to tell your story, recruit volunteers, increase donations and share your mission.

As I welcome my new client, Legacy International, to Danielle Ricks Productions, I am looking for ways to do just that. Legacy is dedicated to promoting peace by strengthening civil society and fostering a culture of participation worldwide. They train and mentor community leaders, youth, professionals, and governmental and non-governmental administrators, helping them to develop and implement practical, community-based solutions to critical issues.

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Like many nonprofits, Legacy manages multiple projects. But it’s often hard to find your voice in the digital space while you are busy doing the good work of your mission. Here’s where social media comes into play to help in an effort to market and increase brand recognition.

There are seven social media strategies that nonprofits should consider when developing their social media plan. I’ll use each of these for Legacy International and you may want to consider these tips when developing your own social media strategy.

1. Set Your goals. Why are you in the social space? Is it to raise money? Maybe you need to recruit more volunteers. It could be that you need to get the word out about your mission to partners, supporters and donors. Each of these has a different social media strategy. Know why you are in the digital space before you get started.

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2. Determine Your Target Audience. Will you be speaking primarily to the people you serve, those benefiting from your services, the general public, or to the people who are dedicated to keeping the NPO afloat? Maybe you’ll be speaking to all of these audiences. That’s fine, just know who your audience is so you can develop your online voice.

See3 provides an excellent case study example with the Make-A-Wish Foundation and how they tell their stories.

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3. Choose Your Platforms. There are a lot of social media sites to choose from. Do you need to be in all of them? Your target audience will dictate where you put your social media energy. Have an audience of teens, you may want to be on Snapchat. Need to reach the parents of teens, you may want to be on Facebook. Need to reach government agencies and news organizations, Twitter may be your best bet. The target audience will dictate the platform.

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4. Create Your Content Strategy. This is where the bulk of your social media energy will go. Determining what, when, where and how you will share your content. You’ll want to keep in mind three key things:

  1. Your Voice – Who are you and what do you stand for?
  2. Frequency of posts – How often will you post and why?
  3. Patterns for engagements – What gets shared when?

If you need help developing an effective content marketing plan, you can check out my blog post here.

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5. Ready, Set, ENGAGE! Once you have determined your audience, your voice, and your strategy, it’s time to engage your audience. Be prepared to answer questions, field inquiries, share great stories and motivate your audience.4

6. Track and Measure. After ninety days or so, you’ll want to evaluate how you are doing in the digital space. Take a deep dive into the analysis and data. Keep an eye on likes but keep an eagle eye on shares. A like is a click of acceptance. A share means I’m personally invested in the content and I want others invested in it as well. Determine what strategies worked and which ones fell flat? What resonated with your audience and what does that tell you about your story telling, your mission, your followers

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7. Almost done! The last step is to start all over again at number one and continue the cycle. Determine who on your team will be responsible for the day-to-day maintenance of your social media strategy and maintaining the integrity of the brand, voice, and mission. Reevaluate your plan every three months and make adjustments accordingly.

The most important part of all of this social engagement is to be social. Be authentic and have fun. Have social media strategies that have worked for you? Share them in the comments below. Need help to develop your social media strategy, please let me know.

Five Digital and Social Media Stories Worth Reading This Week

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Here are five stories pulled from the headlines to get you up-to-date this week on digital and social media news. I’ve done the research for you. You can thank me later.

It’s the year of the “Influencer.” IBT: In Search Of The Real Thing: Why Global Advertisers Like Coca-Cola Are Ditching Celebs For Little-Known Instagram ArtistsPULL QUOTE: It was all about selfies for Christine Adelina, until May 1, 2014. That’s when the 22-year-old student and obsessive Instagram poster from London learned her large following on the photo-sharing app could translate to some decent income. After attending a meetup for Instagram “influencers,” she switched from bedroom and bathroom selfies to artistic portrayals of the world around her, now spending at least three hours a day on the app. And brands are gawking — handing over ad dollars to Adelina and other so-called influencers, anywhere from $300 to thousands of dollars depending on the deal, to join their marketing campaigns. While some sponsorship deals simply reward users with gifts for sending out company-related Instagram posts, others are contracted. Take Nabisco’s #PuttingOnTheRitz campaign, for example. That marketing strategy to promote new Ritz Crisp and Thin crackers — to which Adelina and a handful of other contracted influencers submitted two photos for this June  — reached 7.5 million people. One post from British blogger Tanya Burr, who boasts 2 million Instagram followers, drew 110,000 likes.

It’s the latest sign that Madison Avenue and its counterparts worldwide are recognizing the pitch power of organically born social media stars like Adelina and Burr. They can be just as influential, or even moreso, as celebs like the Kardashians. Consumers, the thinking goes, may connect more readily with individuals who lead lives like their own. “For ‘Putting on the Ritz,’ we were very interested in getting people involved. The campaign seemed more real,” said Jana Soosova, social media campaign manager at London-based PHD Media.

instagram ritz

While Instagram influencer Christine Adelina’s post was not the highest traffic-driver for the #PuttingOnTheRitz campaign, Nabisco paid for and endorsed the submission as part of its marketing strategy.  – Instagram Screenshot 

Earlier this month, Instagram introduced its first ad product for businesses. The system allows companies to quickly create standard ads, target them to selected users and include direct-response buttons (like “Buy Now” as seen on Facebook, Twitter and Google). The move will spur more ads on the Facebook-owned photo-sharing app — and fuel Instagram’s predicted rise to $2.8 billion in revenue by 2017.

Marketing jobs have gone digital and they are asking for a lot from their employees! MarketingProfs: The Most In-Demand Digital Marketing SkillsPULL QUOTE: The most in-demand job titles identified by the analysis were digital marketing manager and marketing manager. Those roles may be especially hard to fill given the wide range of skills required: Companies seeking marketing managers tend to look for proficiency in several disciplines, including social media marketing, SEO, PPC, content marketing, Google Analytics, and digital marketing. Other digital marketing job titles with a high volume of listings are digital marketing specialist, marketing coordinator, SEO specialist, Web developer, account executive, and social media manager.

If you’ve paid attention today, you’ll see Kanye West trending on Facebook (kill me now). What does it take to becoming a trending topic on Facebook? IBT: In Search Of The Real Thing: Why Global Advertisers Like Coca-Cola Are Ditching Celebs For Little-Known Instagram Artists – PULL QUOTE: But how exactly does Facebook decide what to put in the Trending queue? And why is it that trends sometimes show up hours if not days after they may be trending somewhere else? Facebook shows you things in your Trending line-up the same way it shows you things in your News Feed: Algorithms. It takes into account a few personal things, like where you live and what Pages you follow. But primarily it looks for two broader signals: Topics that are being mentioned a lot and topics that receive a dramatic spike in mentions. You can’t have one without the other. For example, Kim Kardashian is mentioned often on Facebook, so the total volume of mentions is always high and isn’t a good indicator of whether or not she’s part of a trending topic. Instead, Facebook looks for a spike in mentions relative to the normal chatter around Kim and other celebrities, too. Things that trend aren’t just the most highly mentioned people or topics. They have to be tied to some kind of relevant event.

Right now I’m rocking a Misfit. I ‘m using it as a replacement to my UP24 because I can swim with the Misfit. Am I missing out on not having an Apple Watch? ReadWrite: The Wearables Market Is Exploding, And Apple Is Stealing The Show – PULL QUOTE: Second only to Fitbit, Apple Watch rules the smartwatch scene.  A new report published by IDC paints an intriguing picture of the wearables market as it looks in the middle of 2015. The market grew 223% over the course of the previous year, and Apple—new to the sector and with only one wearable to its name—was bested only by Fitbit, in terms of devices sold during the last three months. That puts reports of rather underwhelming Apple Watch sales into perspective. (Apple hasn’t released official figures of its own, of course.) While the smartwatch has yet to make an iPhone-like splash so far, with nearly 20% of the market, but it’s already threatening to dominate the nascent wearables movement.

I’ll admit it, I’m developing Snapchat campaigns and have totally forgotten about Vine. Apparently, that is not a good thingQuartz: Vine is a sleeping giant (while everyone is focused on Snapchat)PULL QUOTE: A funny thing happened to Vine, Twitter’s short-form video app, after its initial buzz wore off: It kept going. If you haven’t checked lately, Vine, launched in early 2013, is still a thing. It has evolved from a social “Instagram-for-video” built atop Twitter into a unique mobile entertainment platform with its own style, format, and celebrities. And as mobile video continues its long-awaited rise, Vine has built and maintained an impressive audience. Vine serves more than 100 million people across the web every month, according to the company, delivering more than 1.5 billion “loops”—its term for video views—per day. Meanwhile, comScore says Vine reached 34.5 million unique visitors in the US in June across desktop and mobile—roughly the same as Snapchat, which has grown rapidly over the past year and is valued by investors at $16 billion.

 

Social Media: Trends And Tips for Social Video Marketing

3You know that social media is an important element of any marketing strategy. But do you know the single most important element that you should add to your social media plan? It is video. Whether it is video on Facebook, Instagram, YouTube, LiveStream, or the newest kids on the block, Periscope and Meerkat, video should be the content you add to your marketing strategy.

Here are video marketing stats we can’t ignore:

  • According to Nielsen, 147 million Americans watch video on the internet
  • 87% of online marketers use video content according to Outbrain
  • According to Online Publishers Association, 46% of users take some sort of action after and after watching a video and 64% of users are more likely to buy a product online, according to comScore

More and more people–across demographics–are watching online video. And, of course, you want to be where your clients are. Right?

Here are five ways to develop a social media video marketing strategy:

  1. Decide What Story To Tell: A good place to start is to produce a video about your company and your services. Testimonial videos or an EPK (Electronic Press Kit) are also a great way to showcase your skills. Having an event? Think about live streaming.
  2. Choose The Right Platform: Research your options before committing to any one platform. If most of your audience is on Twitter, try Periscope. If you need a wider reach, use YouTube.
  3. Length Is Everything: Research by Visible Measures said that you have 10 seconds to grab the viewers’ attention. Make your video pop right off the top.
  4. Know Your Audience: Is your audience looking to learn more about you or more about the services you provide? Think about sharing video tips to your viewers so they’ll get to know you and what you have to offer. I’ve done a series of social media tips here.
  5. Engage Your Audience: Think about adding interactive elements to your video. Include in-video links.YouTube has “cards” or you can create your own links. You could also add a survey to encourage engagement.

Need help developing video content for your social media plan? Fill out the form below so we schedule your FREE one-on-one consultation.

You Can’t Afford Not to Do Video Marketing

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You can’t afford not to do video. Seriously. You can’t.

“In a world where earning attention is harder and harder, and customer acquisition is getting more and more expensive, video is one of, if not the best, way of earning those eyeballs. By 2017, video will account for 69 percent of all consumer Internet traffic, according to Cisco.

In comparison with text content, video quickly delivers information to our brains in a way that makes it easy for them to digest. Using video results in better conversion rates for businesses and provides a better, more human relationship with their customers, that increases brand awareness, loyalty, and fuels sales.”

Read the full article on Why You Can’t Afford Not to Do Video from Entrepreneur.com. Then when you are ready let me and my team help you with your video marketing needs!

Stop Counting The Number of Followers You Have

You’ve bNumber Imageuilt up a loyal follow of thousand upon thousand of folks across multiple platforms. Yet, you are unable to get them to buy your goods or services. You can’t get them to donate to your cause and you online marketing efforts are failing. Before you even think about getting more followers, start instead by setting some goals on the return you want from you do have. Here are a few tips to up the ante on your online engagement.

  • Post Good Content: Sounds simple right? From your Twitter and Facebook bio, to you profile photo, and each post you make, your content should support your mission, tell your story and the convey the essence of your brand. The content should be so good, so entertaining, followers want to be a part of your mission.
  • Develop an Engaging Voice: Your brand has a unique personality. That personality should translate to your online presence. Whether it’s fun, witty, cutting edge or all about business, your posts and online voice should match up with your brand.
  • Engage in other people’s conversations: Participate in Twitter Tweetchats. Follow hashtags discussions on Twitter and Facebook. Be sure to follow the hashtags of events you attend, and make easy to follow hashtags for your events. Start a conversation based on a link someone shared.

Getting more followers isn’t the end game. You win by getting followers who are invested in your brand and responsive to your calls to action. 

Tips to Rock Your Social Presence

Shannon Mouton leads the internal marketing and digital communications efforts for McKinney & Associates. She is a relationship marketing professional, with a passion for utilizing social technology for building business relationships, sharing information and advancing the greater good. Her 20-plus years of marketing, communications, and 12032876_10206198800663549_1037900389348578334_ocommunity-building experiences have afforded her unique opportunities to foster communities where none existed, develop and launch innovative programming and bridge generational, economic and racial divides. Shannon is a contributor to Women Grow Business and has been featured on the Digital Sisterhood Network and American Express OPEN Forum.

I asked Shannon to share some of her best social media tips with me. This is what she had to say:

1. Social media is an part of my workday as I’m responsible for the virtual marketing for the organization. We focus on social tools and platforms that allow us to showcase our expertise and experience as a strategic communications firm. Instead of spreading a little content over a lot of platforms, we do a lot of content over a few platforms. For instance, a team member will write an article, “How to Pitch to Reporters” and we post that article as a blog post and a week later we turn the article into a presentation for SlideShare. We will also post both forms of the information to Facebook and Twitter because we understand people receive and retain information differently.

2. The three social media sites the firm will probably still be using in two years are YouTube, SlideShare and Facebook. While the written word will always be important, visual communications is becoming increasingly so as a method of delivering messages to a variety of audiences. These sites focus on visual communications and lend themselves to the written (and spoken) word. We enjoy and use Pinterest, Instagram and Flickr, which are visually based platforms, but they lack the strong written or verbal component that we need for long-term strategic communications.
3. My best social media tip is also a tip for living your best life: do a few things exceptionally well, instead of being adequate at a lot of things.
This post was originally shared on All Things E

Strategies for Your Business from What’s Next DC

You know how you go to a conference, rush from panel to panel, wish you could talk to the presenter one-on-one, and then have wave at someone across the room you really want to talk to but can’t approach because the room is too crowded?  Well, What’s Next DC is not one of those conferences.

What’s Next DC, a one-day marketing and communications conference that focusses on the latest and greatest innovations and trends we should focus our efforts on, is more about networking and strategizing than stale lectures.  We were treated to a series of presentations, small group breakout sessions, niche talks and one-on-one time with the presenters.  

I got a chance to chat with four What’s Next presenters who shared advice on what companies would keep in mind when thinking about “social”.

  • BBonin Bough, Senior Global Director of Digital and Social Media, Pepsico
  • Tim Mahlman, Chief Revenue Officer, Klout
  • Katharine Zaleski, Executive Producer and Head of Digital News Products, Washington Post
  • Sabrina Caluori, Vice President of Social Media and Performance Marketing, HBO

 

Special thanks to Vanessa French, President, Pivot Point Communications, for inviting me to cover the conference.  Also, thanks to What’s Next DC host, Tod Plotkin, who spoke to me about his impression of this year’s What’s Next DC.

 

Is your Brand ready for the 21st Century?

I recently spoke at the MEAC (Mid-Eastern Athletic Conference) 2009 Professional Development Workshop to senior woman administrators, athletics, coaches, and Athletic Directors on the benefits of Social Media and the new age marketing techniques. Our agenda:

Speaking on Social Networking
Speaking on Social Networking

“THE FIERCE URGENCY OF NOW:  Are You Multimedia Ready? – Building Your Brand For the 21st Century”.  With technology advancing at lightning speeds, developing and marketing your own personal brand is more important than ever to maintain and thrive in today’s fast paced environment. From networking both on-line and off-line, to community platforms and professional organizations, to presentation and writing skills, today’s professional must multi-itask more than ever to create positive and lasting exposure for themselves as well as their organizations. With access to information available 24/7, building your own brand now moves past the walls of your traditional job. It also includes defining and presenting yourselves within your community as well as on the career front.

A 21st Century Success Path focuses on:
– Professional and Social Networking
– Developing strong writing and presentation skills
– Joining and becoming involved in relevant professional organizations
– Multitasking for maximum benefits
– Establishing a strong community consciousness

Let me know how I can help your business build it’s brand and forge ahead in the 21st Century!

Award
Presented an award

With Coaches

Video Content is King in the Social Media

On location
On location

How we watch television and videos has changed forever.  Be it via your computer, on a mobile devise, or on IPTV (Internet Protocol Television) video content is King and it is impacting Social Media as well.

Several digital platforms allow a company, corporation or video community to create their own broadcast channel.  You can stream LIVE to your social video community and bring programming to the masses in real time.  Or you can develop your own channel on an  IPTV site with everything from sports and entertainment programming to your favorite church sermon.

In the field producing Mason Institute of MD, Inc. video
In the field producing Mason Institute of MD, Inc. video

As a broadcast producer with several years of television experience, I’ve come to realize the importance of video in the digital space and have begun to incorporate video production in my client’s Social Media campaigns.  Below is a link to a video I produced for a marketing campaign I developed for the Mason Institute of Maryland, Inc. (MIMI).  It is designed to promote, recruit, raise awareness and invoke interest in the masonry field at the middle school level and up.  In addition to setting up the MIMI MySpace and Facebook pages I casted the actors, wrote the script, oversaw the production and produced a recruitment video for my client.  I am currently working on their blog, YouTube and Twitter account as part of their on-line branding presence.

Please click on the logo below to see the video that also “lives” on the MIMI social media spaces.

Mason Institute of Marland, Inc. VIDEO
Mason Institute of Maryland, Inc. VIDEO

If you have problems with the link cut and past the URL and add it to your browers http://www.gearshift.tv/video/masonryinstitute.wmv

We are off to the races… live Tweeting!

Tweeting every detail of the NASCAR race
Tweeting every detail of the NASCAR race

One of the aspects of creating a brand presence for clients is developing a Social Media strategy.  It can be anything from setting up a client’s Social Networking page, creating a viral marketing campaign, to live Tweeting an event as a marketing or promotional tool.

Patering with Richard Montgomery of Rixstar Studios we introduced the value of social media to WHUR-FM, sponsor of NASCAR driver Marc Davis.  Davis, a 19-year-old from Silver Spring, MD is NASCAR’s only African American owner/driver. He made his first NASCAR Nationwide Series owner/driver entry at Bristol in March.  During one of his qualifying races in Virginia I did a three-day Twitter campaign live tweeting from the NASCAR cockpit.  Rick and I developed a campaign designed to drive attention to the race and to Marc Davis before, during and ultimatly, after the race.  Our efforts were successful enough to create a buzz and ultimately got the racer a write up in the Washington Post.

This is the power of Social Media and developing your brand!

(Marc Davis photo courtesy Of Harry Davis)
(Marc Davis photo courtesy of Harry Davis)

See what the Washington Post has to say about Marc Davis

http://www.washingtonpost.com/wp-dyn/content/article/2009/05/22/AR2009052203425.html

The WHUR-FM Car #39
Moments before the race I sneak in a picture with the Marc Davis WHUR-FM Car #39
A moment before the race
I share a moment before the race with Marc Davis
Marc Davis creats the crowd
Marc Davis greets the crowd just before the race
Rick of Rixstar Productions
Richard of Rixstar Studios is always ready with camera in hand to document event

Designing Your On-line Brand Identity

daniellericks.com/production
daniellericks.com/production

One of the hottest topics these days is how to develop your on-in presence.  The critical first step in any on-line identity campaign is defining your authentic personal brand or rather, how you want to be represented to the world. Keep in mind this is not about painting a picture of how you think you should be represented but rather it’s a look into your most authentic self. In order to do this you must be clear about what you want to communicate before making a bunch of digital fingerprints that will be difficult to remove when you change your mind.

The next step is to draft a design brief and share it with your designer for input. A design that you feel proud to represent your personal brand is usually the result of a collaborative effort among you, your personal brand coach and your designer. This blog will be dedicated to how you can go about step one and two in a world where you may be over whelmed with the choices and short on time.  So, come back often as we attempt to show you how to brand yourself on line and increase awareness about yourself and your brand.