Twitter and marketing: The real story (or so says a new study)

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Marketers could use a little help when it comes to connecting with consumers on Twitter, so says a new study by digital-marketing agency 360i. The study examined 1,800 tweets over a period of six months and found that “marketers use Twitter to broadcast, while consumers use it to converse.”

A sampling of the findings:

  • 43% of consumer tweets are conversations with other users, while only 16% of marketer tweets engage in dialogue with consumers. Add to that, only 1% of consumer tweets are dialogues with brands.
  • Only 12% of consumer tweets mention brands by name with Twitter, Apple, and Google ranking at the top of most mentioned brands.

Full story at USA Today.



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